Customer Decision Support Systems: Resources for Student Decision Making

Cara Okleshen Peters, Winthrop University
David A. Bradbard, Winthrop University
Mary C. Martin, Fort Hays State University

Abstract

This paper highlights the potential of customer decision support systems (CDSS) to assist students in education-related decision making. Faculty can use these resources to more effectively advise students on various elements of college life, while students can employ them to more actively participate in their own learning and improve their academic experience. This conceptual paper summarizes consumer decision support systems (CDSS) concepts and presents exemplar websites students could utilize to support their education-related decision making. Finally, the authors discuss the potential benefits and drawbacks such resources engender from a student perspective and conclude with directions for future research.