Kaatz

The joy of quality assurance: Evaluating faculty quality assurance at a medium-size university in the West

Kevin W. Kaatz, California State University, East Bay


Abstract

Universities are more frequently training their faculty to teach online. As the number of quality assurance trainings increase, the need to evaluate its usefulness also increases. One way to assess quality assurance training is to examine faculty perceptions. This qualitative study found that 96% of faculty who had taken some type of quality assurance training through the university and responded to a survey question about their experience found their training to be helpful while 4% were not sure. Faculty reported that the topics of course organization, alignment, accessibility, benefits to students, rubrics, and the helpfulness of elearning specialists were important areas from their training that helped them in creating and delivering their online courses.

Keywords: qlt, quality matters, faculty surveys, quality assurance training, teaching online



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