Jeffrey & Ahmad

Volume 15, Issue 3, December 2018 - Special Issue: Efficient Instructional Strategies

A Conceptual Framework for Efficient Design of an Online Operations Management Course

Mariah Jeffery, University of Maryland University College
Ali Ahmad, Manufacturing Extension Partnership of Louisiana, Louisiana Technical and Community College System


This paper presents a framework for an efficient design of an undergraduate Operations Management online course based on Gagne's Nine Events of Instruction. It demonstrates how to design an undergraduate Operations Management course effectively so that each of the nine events occurs. It also evaluates the resulting course using Quality Matters standards. The paper concludes by providing tips and lessons learned based on feedback from students and course designers over multiple iterations of course offerings.


course design, operations management, Gagne's Nine Events of Instruction, Quality Matters

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